Terms and Conditions

Acceptance of the Terms and Conditions:

Welcome to CAMIUS.com! This website provides you with access to various content, features, products, and services offered by or through us (the “Site”).

These Terms and Conditions are a legal agreement between you, the site, the site owner, and its affiliates. By using the site, you agree to follow, be bound, and abide by these Terms of Use and our Privacy Policy (the “Privacy Policy”), which is part of these Terms and Conditions to use the site. If you do not agree with these Terms and Conditions (including, without limitation, the Privacy Policy), you must not use the site. These terms and Conditions govern your access to and use of the www.camius.com including any subdomains and any content, functionality, and services offered on, by or through it or them (site)

By using Camius Products and Services, you express your consent and acknowledge that you have read the Terms of Use Agreement, the disclaimers, and caveats on this site, that you accept and will be bound by the terms thereof, and that you assume that Camius, its owner, and its affiliates have no legal, economic, or financial responsibility for the losses caused by the operation.

You acknowledge that the services, devices, products, and content are provided “AS IS,” “AS AVAILABLE,” and covered by a hardware warranty against manufacturing defects within the product provider’s warranty policy.

Geographical and Territorial Restrictions

Camius operates from California, United States. This Site is open to customers in the United States and select international locations, including but not limited to Canada, Mexico, and parts of Europe. Availability of products and services may vary by location and is subject to change without notice.

If you access or purchase from outside the United States, you are solely responsible for compliance with your local laws, import regulations, customs duties, and applicable taxes. Camius makes no representation that its products, warranties, or support services are fully available or legally compliant in all international locations. International orders are accepted at Camius’s sole discretion and may be subject to additional shipping terms, restrictions, or fees.

By placing an order from outside the United States, you acknowledge and accept these conditions

Governing Law and Jurisdiction

These Terms of Use are governed by and construed in accordance with the laws of the State of California, United States, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms that is not resolved through binding arbitration shall be subject to the exclusive jurisdiction of the state and federal courts located in San Diego County, California. You consent to personal jurisdiction in these courts. The arbitrator in any arbitration proceeding shall be selected through a mutually agreed upon process between both parties.

Returns and Refunds

If you need a refund, replacement, or exchange, you can request one within 30 days of delivery, unless otherwise noted for specific products. Full details are available at Ordering & Shipping .

Defective Products: If you receive a defective product, contact us within 15 days of delivery. Camius will provide a prepaid return label for a full refund or replacement at no cost to you.

Non-Defective Returns: If you are returning a product because you changed your mind, ordered the wrong item, or have compatibility concerns, Camius will accept the return within 30 days of delivery. A return label is available upon request for U.S. orders. The cost of the label is deducted from your refund based on the size of the item. Items must be shipped back within 2 weeks of receiving the return label, packed securely in an outer shipping box with cushioning materials.

Restocking Fees: The following restocking fees may apply:

• Up to 15% of the purchase price for the opened items returned in original condition.
• Up to 50% of the purchase price for items returned damaged, missing parts, or showing signs of use unrelated to a Camius defect.
• Items returned in unacceptable condition, without an outer box, or with excessive signs of use will be returned to the customer at their expense.

Missing or Incorrect Parts: If your order is missing parts or contains the wrong product, contact us within 30 days and we will resolve it promptly.

After 30 Days: Refunds are no longer available after 30 days from delivery. Camius will provide repair or replacement services under the applicable warranty.

Shipping Fees: Shipping fees are non-refundable as they cover carrier costs and are not returned in the event of a return or incomplete delivery.

Third-Party Platform Purchases: For products purchased through Amazon, eBay, Walmart, Newegg, or other third-party platforms, returns and refunds are governed by the respective platform’s policies. Contact the original seller directly.

Refund Process

Once Camius receives your returned item at our fulfillment center, your refund will be processed within 7 to 15 days and returned to your original payment method.

Payment Terms

All orders placed on camius.com are subject to product availability and payment authorization. Camius accepts major credit and debit cards and other payment methods displayed at checkout. Prices are listed in U.S. dollars and are subject to change without notice prior to order confirmation. Sales tax may apply based on your shipping or billing address and will be calculated at checkout (currently collected only for California orders). Camius reserves the right to cancel any order in the event of a pricing error, payment authorization failure, or suspected fraudulent activity, invalidated address. In such cases, a full refund will be issued to the original payment method. Order processing takes 1 to 2 business days. Orders placed before 10 AM PST on a business day are processed the same day, except for pre-orders. Full ordering details are available at camius.com/ordering-shipping

California Privacy Rights (CCPA)

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA). These rights include:

• The right to know what personal information Camius collects, uses, discloses, and sells.
• The right to request deletion of your personal information, subject to certain exceptions.
• The right to opt out of the sale of your personal information.
• The right to non-discrimination for exercising your CCPA rights.

Camius does not sell your personal information to third parties.

To exercise any of these rights, contact us through our support portal at camius.com/contact. We will respond to verified requests within 45 days as required by law via email.
For full details on how Camius collects, uses, and protects your personal information, please review our Privacy Policy.

Checkout Consent and Installation Responsibility

By completing a purchase on camius.com, you confirm that you have read, understood, and agreed to these Terms of Use, including all policies related to ordering, shipping, returns, and refunds. You further acknowledge that Camius security camera systems require self-installation or professional installation by a qualified installer. Camius is not responsible for improper installation, damage resulting from incorrect setup, or failure to follow the included installation instructions. Installation support is available through our support portal.

Shipping
Camius ships to addresses within the United States and select international destinations including Canada, Mexico, and parts of Europe. Free standard shipping applies to qualifying orders within the U.S. Delivery times are calculated in business days and do not include weekends or U.S. public holidays. Camius does not ship to P.O. boxes except for small packages under 2 lbs in boxes no larger than 8x8x4 inches. Shipping address changes must be requested within 1 hour of placing your order. Once an order has shipped, Camius is not responsible for carrier delays or delivery issues beyond its control. For complete shipping details, timelines, and international shipping information, visit camius.com/ordering-shipping

Intellectual Property Rights

All content on this website, including but not limited to text, graphics, logos, icons, images, videos, audio clips, software, and data, is the property of Camius or its content providers and is protected by international copyright and trademark laws. You may not copy, reproduce, modify, distribute, transmit, display, perform, publish, or create derivative works from any content on this website without the prior written consent of Camius or its content providers.

Copyright and Trademark Protection Notice

The name, the terms “Camius,” and all related names, logos, product and service names, designs, and slogans are trademarks of Camius or its affiliates or licensors. You must not use such marks without the prior written permission of the company. All other names, logos, product and service names, designs, and slogans on this site are their respective owners’ trademarks.

Microsoft, Windows, Internet Explorer, and/or other Microsoft products referenced herein are trademarks or registered trademarks of Microsoft Corporation in the U.S. and other countries. 

Android, Chrome browser, YouTube, Google Drive, Google Assistant, Google Play Store, Google Home Hub, Google Home Max, Google Home Mini, Google Home, and/or other Google products referenced herein are trademarks or registered trademarks of Google LLC. in the U.S. and other countries. 


Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPad Air, iPad Mini, iPad Pro, iPod, iPod Classic, iPod Nano, iPod Touch, iPhone, iTunes, Face ID, Finder, Mac, iMac, iMac Pro, Mac logo, MacBook, MacBook Air, MacBook Pro, Mac mini, Mac Pro, Macintosh, OS X, and/or other Apple products referenced herein are trademarks or registered trademarks of Apple Inc. in the U.S. and other countries. 

IOS is a trademark or registered trademark of Cisco in the U.S. and other countries.

ONVIF is a registered trademark of ONVIF, Inc., registered in the U.S. and other countries.

MicroSD, microSD, microSD, MiniSD, and SDHC are trademarks or registered trademarks of the SD Card Association. SDHC is a registered trademark of the SD Card Association.

Other trademarks and trade names may be used on the Camius site and product documentation (such as manuals, installation guides, datasheets, etc.) to refer to either the entities claiming the marks and names or their products. 

Camius disclaims any proprietary interest in trademarks and trade names other than its own.

Disclaimer of Warranties

This website and its content are provided “as is” and “as available” and covered by a hardware warranty against manufacturing defects within the product provider’s warranty policy. Camius does not warrant that this website will be uninterrupted and error-free. Camius disclaims all warranties to the fullest extent permitted by law.

The information herein may contain errors and limitations. The owner of this site assumes no liability or responsibility for any errors or omissions on this site. 

Due to constant product development, the design and specifications of the products may change without prior notice.

You assume all responsibility and risk for selecting the product to achieve the intended results and installation, use, and performance. Some information in CAMIUS product manuals, installation and how-to guides, tutorials, and datasheets (specifications sheets) may differ from the actual product. If any issue can’t be solved using the product user manual, please contact our technical support by visiting camius.com or the authorized dealer.

CAMIUS is not liable for problems caused by unauthorized modifications or attempted repairs.

The use of the SD card or hard drive disk will affect the operation of the IP cameras and recorders, such as changing the video’s frame rate. Camius and its affiliates cannot be held responsible for any damage that results from missing video files. Camius doesn’t commit to or promise quality, performance, other features, or functions on 3rd-party products (SD cards, HDDs).

We assume no liability or responsibility for any fire or electrical shock caused by improper handling or installation, faulty wiring, or electrical sockets.

We, Camius, design our products to meet safety and performance standards using specific Camius-approved accessories. Camius disclaims liability associated with the use of non-Camius-approved accessories.


CAMIUS makes no legal representations concerning the use of its products, such as producing, broadcasting, transferring, transmitting, or recording video and audio surveillance of others without their awareness and/or consent. The recording of audio requires the consent of the recorded party. We urge you to check all applicable local, state, and federal laws and regulations before using any form of surveillance or radio-frequency transmission.


Camius prohibits distributing, copying, disassembling, reverse compiling, reverse engineering, exporting, violating export laws, and using the software and tools provided with Camius security cameras, network video recorders, and digital and network video recorders (DVR and NVR).

Communications

We use electronic communication methods such as e-mail and our Site to interact with you. By using these methods, you agree to receive messages from us electronically. We will send you e-mails or post notices on our Site. You accept that all electronic messages we send you meet the legal standards for written communication.

Customer Conduct

Camius is committed to providing a respectful and professional environment for all customers and staff. You agree to communicate with Camius and its representatives in a respectful and lawful manner across all channels, including email, support tickets, online forms, and social media. Abusive, threatening, harassing, discriminatory, or offensive language directed at Camius or its representatives is a violation of these Terms and Conditions. Camius reserves the right to immediately terminate your account, cancel any pending orders, and block future access to the site if you engage in such conduct. This action does not limit any other legal remedies available to Camius.

User Content and Reviews

Camius may allow customers to submit product reviews, ratings, comments, or other content on this Site. By submitting any content, you confirm that:

• You are the original author of the content and own all rights to it.
• The content is accurate, truthful, and based on your genuine experience.
• The content does not infringe any third-party intellectual property, privacy, or other rights.
• The content complies with these Terms of Use, including the Customer Conduct section.

Camius reserves the right to approve, edit, reject, or remove any user-submitted content at its sole discretion and without notice. Content that is abusive, defamatory, fraudulent, misleading, or otherwise inappropriate will be removed. Camius does not guarantee that all submitted content will be published.
By submitting content, you grant Camius a non-exclusive, royalty-free, perpetual license to use, display, reproduce, and distribute that content on its Site and marketing materials.
If a third party claims that content you submitted violates their intellectual property or privacy rights, Camius reserves the right to disclose your identity and submission details to that party or to law enforcement as required. Camius assumes no liability for user-submitted content but will cooperate fully with any law enforcement request or court order relating to such content.

Termination

Camius reserves the right to suspend or terminate your access to all or part of this Site, cancel any pending orders, and close your account at its sole discretion, with or without notice, for any of the following reasons:

• Violation of any provision of these Terms of Use, including the Customer Conduct and Right to Refuse Service sections.
• Fraudulent, unauthorized, or illegal activity on or through the Site.
• Actions that threaten the safety, security, or integrity of the Site, its users, or Camius staff.
• Any other conduct that Camius deems harmful to its business, customers, or operations.

Camius may take any action it deems appropriate in response to a violation, including issuing a warning, temporarily suspending access, permanently terminating an account, or referring the matter to law enforcement authorities.

Camius will cooperate fully with any law enforcement authority or court order requesting disclosure of the identity or information of any person using this Site in connection with illegal or unauthorized activity.

By using this Site, you waive and hold harmless Camius, its owner, affiliates, officers, employees, agents, contractors, licensors, and service providers from any claims arising from actions taken by Camius or law enforcement as a result of an investigation into your use of the Site.

Termination of your access does not waive any rights or remedies available to Camius under these Terms of Use or applicable law. All provisions of these Terms of Use that by their nature should survive termination, including intellectual property rights, disclaimers, indemnification, and limitations of liability, will continue to apply after termination.

Limitation of Liability
In no event shall Camius, its owner, its affiliates, directors, employees, agents, or suppliers be liable for any damages of any kind arising from or in connection with the use of or inability to use this website or its content, including but not limited to direct, indirect, incidental, consequential, punitive, or exemplary damages. This limitation applies even if Camius has been advised of the possibility of such damages.

Indemnification
You agree to indemnify and hold harmless Camius and its affiliates, directors, employees, agents, and suppliers from and against any claims, liabilities, damages, losses, costs, expenses, or fees arising from or in relation to your use of or access to this website or its content, your violation of these terms and conditions, or your infringement of any rights of Camius or any third party

Modifications of Terms and Conditions
Camius reserves the right to modify and update these terms and conditions at any time without prior notice, in its sole discretion. Your continued use of this website after any modification constitutes your acceptance of the revised terms and conditions. You should review these terms and conditions periodically to ensure that you are aware of any changes. The changes are effective as soon as we post them, and they apply to any and all use and access of the site from then on. You agree to the changes by continuing to use the site after we post them. You should check this page often to stay informed of any changes, as they are legally binding for you.

Contact Us
If you have any questions or comments about these terms and conditions or this website, please contact us using this form. If you notice any improper use of the site, such as slander or defamation, you have to inform the site. For any other inquiries, suggestions, technical issues, or feedback about the Site, please contact the site.