Contact Camius Support
Get help with your Camius IP cameras, NVR/DVR recorders, and software. Before submitting a ticket, check the resources below. Most questions are answered there within seconds.
Temporary delays: June 23 – July 2: Our team is unavailable during this period for scheduled maintenance. Tickets submitted during this time will be addressed starting July 2. We apologize for the inconvenience.
Answers to the most common setup and usage questions.
Full documentation for cameras, NVRs, and DVRs.
PC and mobile apps for managing your Camius system.
Download the latest firmware for your device.
Quick troubleshooting steps
- Restart your device. Power-cycle the camera or recorder by unplugging it for 30 seconds. This resolves most connectivity and display issues.
- Check your firmware version. Outdated firmware causes compatibility and performance issues. Download the latest version from the Firmware page above.
- Verify your network connection. Confirm the camera and recorder are on the same local network subnet and that the NVR/DVR has internet access for remote viewing.
- Find your model number. For password recovery or warranty questions, locate the model number on the label on your device’s enclosure or in your order confirmation email.
Submit a support ticket
If you could not resolve your issue above, fill out the form below. Include your device model number and a clear description of the problem to help us respond faster.
- Verify your email address before submitting. An incorrect address means our reply will not reach you.